Heirloom Privacy Policy

1. Introduction

Heirloom, operated by Heirloom Inc. ("Heirloom", "we", "us", "our"), provides a private family memory service that lets users preserve photos, videos, voice notes, albums, milestones, comments, reactions, and related family content.

This Privacy Policy explains what information we collect, how we use it, when we share it, how long we retain it, and the choices available to you. It applies to the Heirloom mobile app, our website, and related services that link to this policy.

2. Information We Collect

We collect the following categories of information, depending on how you use Heirloom:

• Account and profile information: Name, Email address, Phone number, Login credentials, Profile photo, Family role.
• Content you choose to upload or create: Photos, Videos, Voice notes, Albums, milestones, comments, tags.
• Device and app usage information: Device type, OS version, Push notification token, Crash logs.

3. How We Use Information

We use personal information to:

• Create and manage your account and family spaces
• Store, process, display, and sync your private content
• Deliver notifications and provide customer support

4. Security and Data Retention

We retain personal information for as long as reasonably necessary to provide the service, maintain family content, resolve disputes, and comply with legal obligations. Account data is generally kept while your account remains active. Family content is retained until deleted by you or a family administrator.

5. Contact Us

If you have questions, deletion requests, or privacy concerns, contact:

Heirloom Inc.
privacy@heirloomapp.example.com